At ph99, your personal data is handled with the highest level of care and transparency. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a player in the Philippines. Please read this page carefully before using our platform.
When you register an account on ph99, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also ask for a government-issued identification document to complete Know Your Customer (KYC) verification in line with Philippine regulations. Any additional information you voluntarily provide — such as preferred language or communication preferences — is stored to personalise your experience on the platform. You are responsible for ensuring that all information you submit is accurate, complete, and kept up to date.
We automatically collect certain technical and behavioural data when you access and use the ph99 platform, whether through a web browser or our mobile app. This includes your IP address, device type, operating system, browser version, session duration, pages visited, games played, and betting history. This data helps us monitor platform performance, detect unusual activity, prevent fraud, and improve the overall user experience for Filipino players. We may also record the time and frequency of your logins to support responsible gaming monitoring and account security. None of this automatically collected data is used to identify you personally beyond what is necessary for the purposes described in this policy.
All deposit and withdrawal transactions processed through ph99 are recorded and retained as part of our financial compliance obligations under applicable Philippine law. Transaction records include the amount, date, time, payment method used, and the status of each transaction. We do not store full card numbers or sensitive banking credentials on our servers — payment processing is handled by certified third-party payment providers who operate under their own security and privacy standards. These records are kept for the minimum period required by law and are accessible to authorised ph99 staff only when necessary for dispute resolution, fraud investigation, or regulatory reporting. Players may request a summary of their transaction history by contacting our support team.
ph99 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for those specific functions. All third-party partners are contractually required to handle your data in accordance with applicable privacy laws and to use it solely for the purpose for which it was shared. We may also disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, player data may be transferred to the successor entity, and you will be notified of any such change in advance.
ph99 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, ensuring that your information remains private during every session. Our internal systems are protected by access controls that restrict data visibility to authorised personnel only, and all staff with access to personal data are trained in data handling best practices. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage players to use strong, unique passwords and to log out after each session.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You may also request corrections to inaccurate or incomplete data, and in certain circumstances, request the deletion of your personal information from our records. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact the ph99 support team with your request and we will respond within the timeframe required by applicable law. We are committed to handling all privacy-related requests fairly, promptly, and with full respect for your rights as a data subject.
If you have any concerns about how ph99 handles your personal data, or if you would like to exercise your rights under the Philippine Data Privacy Act, our support team is ready to help. You can also visit our FAQ page for quick answers to common questions.